Returns and Cancellations

What if I wish to return an item?

Whilst we advise you check the products as soon as they are delivered, we give you 14 days after the date of your delivery for you to let us know if you want to return a product.

To speed up the return process, it’s quicker to firstly contact us at sales@mydollcollection.co.uk with the reason for the return

Items that need to be returned must be re-packaged in the packaging they came in on the day of delivery with all the ties and inner packaging intact as you received it. We will not accept any used, played with, or returns not within the original packaging as received.

What is My Doll Collection policy?

• Return times:

Let must us know within 5 days of delivery if something is damaged, faulty, or missing from your order, and we will do all we can to help you out.

You also have 14 days since the day of the delivery to contact us if you decide you want to return some or all of your order.

• Return collection

We do not offer a collection service for returning an unused item, so you need to arrange with a carrier to return the item to us at your expense.

• Return condition

Please be aware that unwanted items must not have been used and must be received back in the condition received so they can be resold. 

Refunds are issued within 7 days of receipt of goods and ONLY after we have inspected them.

If any of your items return looking like they’ve been used or damaged, the item will only sell at a reduced value, in which case you will charged for that loss.

We reserve the right to withhold all or part of your refund if items are returned damaged or not in a condition to be immediately resold.