Transaction Information

After Transaction and Payment

After you have completed your web order, the status will show "complete" which refers to a successful transaction.

All delivery information and timings can be found within the delivery section of our information. 

Customer Service

For order or customer service enquiriesYou can contact us by e-mail ( ) and a full response will be forwarded back to you within 12 hours - guaranteed

As we are an on-line retailer all communication is on-line and we are quick to respond. It's so much easier to communicate delivery or product information by e-mail as it's specific to your individual order.

Trade orders and supplier enquiries

If you wish to place a trade order or are interested in supplying products to My Doll Collection then please contact us initially by e-mail leaving your company name, your contact name and full telephone number. We will return the call the same day.

 Need some help?

Please e-mail with the nature of your enquiry, and we will respond to you immediately either by e-mail within 12 hours. 

Product Guarantee

We sell a huge variety of products from many manufacturers, who provide guarantees for their products. The guarantees on our products are free and do not cost you anything extra. Our guarantees cover for manufacturing faults or defects, and where possible replacement product or parts will be provided

For further information, please e-mail

Secured by Sagepay

SagePay, is the UK's leading payment service provider, and all your card details are fully protected. We do not collect, hold or store your credit/debit card details at all, as all transactions are directed through to SagePay.

Our secure checkout is enabled with 3d Secure to further protect your card details.

Shop with confidence

Not only do we provide a no quibble guarantee, and use leading brands, our ethos and values are all customer service driven, putting our customers as the most valuable part of the business. Most customers shop with us time and time again, based on reputation and quality of service which is hard to beat.

EU Consumer Rights Directive

Consumers in the UK now have 30 days to exercise their right of withdrawal from a distance contract or off premises contract (including internet sales) without the need to justify and at no cost (except supplementary costs).