After Transaction and Payment
After you have completed your web order, the status will show "complete" which refers to a successful transaction.
All delivery information and timings can be found within the delivery section of our information.
For order or customer service enquiriesYou can contact us by e-mail ( firstname.lastname@example.org ) and a full response will be forwarded back to you within 12 hours - guaranteed
As we are an on-line retailer all communication is on-line and we are quick to respond. It's so much easier to communicate delivery or product information by e-mail as it's specific to your individual order.
Trade orders and supplier enquiries
If you wish to place a trade order or are interested in supplying products to My Doll Collection then please contact us initially by e-mail leaving your company name, your contact name and full telephone number. We will return the call the same day.
Need some help?
Please e-mail email@example.com with the nature of your enquiry, and we will respond to you immediately either by e-mail within 12 hours.
We sell a huge variety of products from many manufacturers, who provide guarantees for their products. The guarantees on our products are free and do not cost you anything extra. Our guarantees cover for manufacturing faults or defects, and where possible replacement product or parts will be provided
For further information, please e-mail firstname.lastname@example.org
Secured by Sagepay
SagePay, is the UK's leading payment service provider, and all your card details are fully protected. We do not collect, hold or store your credit/debit card details at all, as all transactions are directed through to SagePay.
Our secure checkout is enabled with 3d Secure to further protect your card details.
Shop with confidence
Not only do we provide a no quibble guarantee, and use leading brands, our ethos and values are all customer service driven, putting our customers as the most valuable part of the business. Most customers shop with us time and time again, based on reputation and quality of service which is hard to beat.
EU Consumer Rights Directive
Consumers in the UK now have 30 days to exercise their right of withdrawal from a distance contract or off premises contract (including internet sales) without the need to justify and at no cost (except supplementary costs).